Easy Exchanges Available for Your Peace of Mind

At The Tranquil, we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to make the exchange process as smooth and straightforward as possible.

Exchanges We accept exchanges within 30 days of receiving your order. Please ensure the following conditions are met to be eligible for an exchange:

• The item must be unused, unworn, and in its original condition with all tags attached.
• It must be returned in the original packaging.
• Sale or discounted items are not eligible for exchanges unless they arrive defective or damaged.

How to Initiate an Exchange:

1. Contact Us:

   • Send an email to tranquiilkolkata@gmail.com with your order number and the reason for the exchange.

2. Approval Process:

   • Once your exchange is approved, we will provide detailed instructions on how to proceed.

3. Exchange Shipping:

   • Customers are responsible for shipping costs for exchanges unless the item is defective or damaged.

Damaged or Defective Items If you receive a damaged or defective item, contact us immediately at tranquiilkolkata@gmail.com with:

• Your order number
• A photo of the defective or damaged item

We will replace the item at no additional cost.

Non-Exchangeable Items

• Sale or discounted items (unless defective or damaged)
• Gift cards

Need Help? If you have any questions or need further assistance, please contact us at tranquiilkolkata@gmail.com. We are happy to help!